Shipping & Returns Policy
Discover our shipping and return policies, crafted to ensure your satisfaction and a worry-free shopping experience.
Shipping and Delivery Policy
- Processing Time: All orders are processed and shipped within 4-7 business days from the date of purchase (excluding weekends and official holidays).
- The shipping company will contact you to arrange the delivery time.
- Every order is carefully packed and shipped with love.
- Delivery Time
- You can expect your order to arrive within 3-5 business days under normal circumstances.
- > Note: During peak sale periods or promotional events, delivery times may be slightly extended. We recommend placing your orders early to avoid delays, especially for urgent purchases or gifts.
Returns Process
- At Veilaura, your satisfaction is our top priority, and we strive to make your shopping experience joyful and seamless.
- When Refunds or Exchanges Apply
- Refunds and exchanges are accepted only if the item is defective or incorrect.
- Requests must be made within 72 hours of receiving your order.
- The product must be in its original condition, which means: Unworn, Unwashed, all original tags are intact.
- Note: You have the right to inspect the product upon delivery before accepting it from the shipper. Please ensure the product matches your order and is free of defects.
- How to Request a Refund or Exchange
- Simply reach out to us via Facebook or Instagram messages with details of the issue and, if necessary, photos of the product.